Front Office Manager
We are looking for a Front Office Manager to join the team at The Sunny Hotel in Sunny Isles Beach.
About The Sunny:
The Sunny is a new oceanfront hotel in Sunny Isles Beach, marking the transformation of the historic Newport Beachside Hotel into a modern beachfront destination. The 340-room property blends thoughtful design with a strong food and beverage program, multiple dining concepts, and a series of lively social spaces designed for both guests and the local community.
Family-owned for three generations, the property builds on decades of hospitality on one of South Florida’s most storied beachfront sites. With a completely refreshed guest experience and an ambitious culinary program, The Sunny represents a new chapter for this longtime Sunny Isles Beach landmark.
Job Description
Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.
Key Responsibilities:
- Oversee the daily operations of the front desk, ensuring efficient and smooth processes
- Train, mentor, and motivate front desk staff to deliver outstanding service
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
- Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
- Manage room inventory and maximize revenue through effective room management strategies
- Conduct performance evaluations and provide feedback to front desk team members
Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!
Qualitfications
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel
Benefits
The Sunny Hotel is managed by Davidson Hospitality Group, an award-winning hospitality operator behind leading hotel and restaurant brands. As part of the Davidson team, employees enjoy a robust benefits program designed to enrich their lives and support their well-being:
· Multiple tiers of medical coverage
· Dental & vision insurance
· 24/7 Teledoc service
· Free maintenance medications
· Pet insurance
· Hotel & dining discounts
· Tuition reimbursement
· Paid time off (vacation, sick, bereavement & holidays)
· 401(k) with company match